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Wednesday, September 26 2018
9:00 AM – 9:45 AM

Customer-centric Content and Info 4.0
Michael Priestley, IBM Marketing/IBM Digital

9:45 AM – 10:30 AM

Shifting Borders – Stepping into the Customer Experience
Jack Johnson, Nokia

Break 10:30 AM – 11:00 AM
11:00 AM – 12:30 PM
Future of Tech Comm – Panel
Bernard Aschwanden, Adobe
Rob Hanna, Precision Content
Keith Schengili-Roberts, IXIASOFT 
Lunch:  12:30 PM – 1:30 PM
1:30 PM – 2:15 PM

Working with DITA, Templates, Schematron Rules and Quick Fixes
Raymond Bissonnette, Énergir 

2:15 PM – 3:00 PM

Structured Writing for Information 4.0
Mark Baker, Independent Author

Break:   3:00 PM – 3:30 PM
3:30 PM – 4:15 PM

Thor’s Hammer and other reasons that superheroes don’t make good technical writers, but that technical writers can be good superheroes
Dawn Stevens, Comtech Services

4:15 PM – 5:00 PM

Questions? Join us for an open conversation with all of the presenters