Automation Steps Along the Content Maturity Model
Regardless if you are a small start-up or a large enterprise, automation goals should be built into your strategy as part of your content maturity roadmap. Come hear Laura Bellamy, Director of Information Experience, discuss VMware’s use of automation as part of their content evolution. Laura will present four projects that have helped VMware to realize efficiency improvements, cost savings, and improved customer satisfaction.
Meet the Presenter
Laura Bellamy is the Director of Information Experience at VMware. Laura manages a global team of content developers, engineers, video producers, designers, and architects to deliver an information experience that enables customer success. She has 15 years of industry experience as a technical writer and information architect and now leads the VMware team to create industry-leading content development and deployment technologies. She has worked extensively in XML authoring technologies and is a co-author of the book DITA Best Practices.